Ready…Set…Go (RSG) Hosting
Service
iCRM® Product Features
|
Features |
RSG Standard |
RSG Extended |
|
| Customer/Contact
Management |
Yes |
Yes
|
|
| Sales
Force Automation |
Yes |
Yes |
|
| Customer
Service |
Yes |
Yes |
|
| Marketing
Campaign Management |
Yes |
Yes |
|
| Business
process Management |
|
Yes |
|
| Data
Synchronization |
|
Yes |
|
| Quotation
and Order Creation |
|
Yes |
|
| Document/Information
Management (Knowledge management) |
|
Yes |
|
| Web
site Integration |
Yes |
Yes |
|
| Database |
SQL |
SQL |
|
| ODBC
Support |
Yes |
Yes |
|
| Complete
Customization |
Yes |
Yes |
|
| Multi-level
security |
Yes |
Yes |
|
| Supports
mobile/remote users |
Yes |
Yes |
|
| Internet
|
Completely
Web-based |
Completely
Web-based |
|
| Architecture |
Open,
multi-tier |
Open,
multi-tier |
|
| Development
Platform |
Java/HTML |
Java/HTML |
|
| Customer/
Contact
Management |
RSG Standard |
RSG Extended |
| Complete
Customer Information and History; from Prospect to Customer and Post
Sales/service |
Yes |
Yes |
| Complete
customer interactions transaction log (notes, updates, emails, letters,
literature, To Do’s, etc.) by Account, Contact and
Transactions/opportunities |
Yes |
Yes |
| Customize
data-entry screens and views |
Yes |
Yes |
| User
Definable unlimited new customer profile screens |
Yes |
Yes |
| Parent
company relationship |
Yes |
Yes |
| Multiple
lead sources per contact |
Yes |
Yes |
| Link
contacts to separate accounts |
Yes |
Yes |
| Link
contacts, accounts, notes or activities to sales opportunities |
Yes |
Yes |
| Link
to other business system such as Finance |
Yes |
Yes |
| Analysis
and reporting tools |
Yes |
Yes |
| Document
Attachments (proposals, RFP’s Quotes, etc.) |
|
Yes |
| Quotation
and order creation |
|
Yes |
| Data
Synchronization |
|
Yes |
| Stand-alone
and On-line operations |
|
Yes |
|
Customer
Service |
RSG Standard |
RSG Extended |
|
Complete history of incidents |
Yes |
Yes |
|
Incident tracking and resolution |
Yes |
Yes |
|
Track call origin |
Yes |
Yes |
|
Support for multiple company and contacts for each incident |
Yes |
Yes |
|
Easy access to open calls and follow-ups |
Yes |
Yes |
|
Capture call duration start/end times |
Yes |
Yes |
|
Link unlimited incidents to customers |
Yes |
Yes |
|
Customize data entry screens and views |
Yes |
Yes |
|
Share information with other CRM applications |
Yes |
Yes |
|
Complete interaction transaction log |
Yes |
Yes |
|
Customer service process modeling, implementation and tracking |
|
Yes |
|
Document attachment and sharing |
|
Yes |
| Time
Management Tools |
RSG Standard |
RSG Extended |
| Week/Month/Year
Calendar |
Yes |
Yes |
| Single
user scheduling |
Yes |
Yes |
| Group
(multi-user) scheduling |
Yes |
Yes |
| To-do
lists, project planning, filters |
Yes |
Yes |
| Tickler/alarm |
Yes |
Yes |
| Electronic
mail |
Yes |
Yes |
| Faxes/modem |
Yes |
Yes |
| Notes,
with search and reports |
Yes |
Yes |
| Letters-on-the-fly |
Yes |
Yes |
| Batch
letters/emails |
Yes |
Yes |
| Transaction
log (time stamp) |
Yes |
Yes |
| Pager |
Yes |
Yes |
| Autodialing |
Yes |
Yes |
| Telemarketing/Telesales |
RSG Standard |
RSG Extended |
| Call
list assembly |
Yes |
Yes |
| Auto-dialing |