| iKnowledge An effective customer relationship management (CRM) system
requires a central repository of information that will be shared by multiple people in an
organization, including customers. Tariva's iKnowledge is such a repository of valuable
information on customers, products & services, markets, competition, company business
data, etc. It is a free-standing system, available as a module to iCRM®as well as it
can be easily integrated with any CRM product.
iKnowledge is developed in Java and HTML with a 3-tier architecture. Its functionality
helps user to attach a document with a customer, contact or opportunity. These documents
may be customer proposals, contracts, RFQ's, project plans, etc. iKnowledge supports
documents prepared with standard office and desk top applications such as Word,
Spreadsheet, Presentation, Graphics, Project, HTML, etc.
Attached documents are saved on the web server. Alternatively, documents on local computer
may also be attached but those will be available to any other user for download/view only
if the computer is on the network.
iKnowledge has a document "catalog" and document "repository".
Cataloging feature provides attributes of the stored documents. Repository keeps physical
document.
iKnowledge features and benefits include:
- Creating a central repository of various types of documents on a Web server, so as to be
accessible from anywhere, at anytime
- Multiple types of documents can be stored, thus creating a single source of information
for customers, products, markets, competition, etc.
- Powerful search capability to locate and download a document
- Security features to protect documents from any unauthorized access. Documents can be
classified as Private Vs Public and different access rights for different user
classes/groups.
- Easy integration with other CRM products.
- Also offered as an application hosting service
State-of-the-art Technologies
- Native Web-based
- Multi-tier, open architect
- Object technologies benefits:
- Ease of Installation and use
- Scalable and long term use
- Ease of integration with other business systems
- Customizable
- Year 2000 Compliant
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