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CUSTOMERS

No business can exist without them! You invest a lot of time and money to attract and win customers. If they are satisfied with your initial delivery, your customers will continue doing business with you. Subsequent transactions cost less to initiate and fulfill, improving profitability. Neglect the customer, fail to address needs, react poorly to problems, ignore competitive pricing and the customer will go elsewhere with their business.

KNOWLEDGE

Knowledge is the foundation of a sound business relationship. You can better meet your customer’s needs by controlling your employees’ quality of interaction with the customer. Knowledge of your customer’s business and key players ensures this higher quality of interaction.

TECHNOLOGY

The advances in technology that made it both possible and necessary to reach many customers also provide the answers to ensuring that a binding customer relationship can be managed. Internet and database technologies make it possible to interact with your customers on a timely basis, to ensure a long lasting high-quality relationship.

Tariva APPROACH

Tariva will build a complete solution for you, based on our technologies, covering these critical requirements for effective customer management:

§  Business Process Implementation

  • Integration with Other Business Systems
  • Integration with the Web site
  • Customers and Employees’ Access to Critical Information (e.g Order status, inventory levels, production data, etc.)
  • Account/Opportunity Management
  • Campaign Management
  • Telemarketing
  • Customer Segmentation
  • Forecasting
  • Service Calls Management
  • Single Customer Database
  • Quotes Management & Order Entry
  • Systems Management
  • And, other specific features

How do you benefit?

Simply put, you get the best of both "Make" & "Buy": Designing your own customized solution and the ease of buying a packaged solution. This means:

  • Lower cost
  • Faster Implementation
  • Competitively Differentiated

Presently, the vertical solutions are offered for:                  Cable and Wire manufacturing

 

 

Users and Features

Sales Team- Office, and field

Telemarketing Team

Sales management Team

Marketing and Management Team

Customer Service Management team