Technology and Architecture

iCRM has as its foundation a three tier architecture: thin client layer, modular application and agent layer, and a relational database layer. This is fundamental to the product’s flexibility. Java objects and a browser platform at the client layer provide for local or remote users, and hardware independence for the user's workstation. Object oriented design at the server layer provides for extensibility of functions, and portability across different hardware platforms. An ANSI standard SQL interface allows for accommodation of contemporary relational databases (Oracle, Sybase, Informix, SQL Server, etc.).

With Fusion as the Object Oriented Analysis and Design methodology, iCRM is created under stringent processes that strengthens the quality of the product. It also ensures detailed documentation that allows ease of knowledge transfer, and avoidance of errors when extending functionality. A full set of documentation, tools, and training aides facilitates integration of iCRM into enterprise information systems, customization to user requirements, and user training.

Users and Features

Sales Team- Office, and field

Telemarketing Team

Sales management Team

Marketing and Management Team

Customer Service Management team

Business Process Modeling

INTELLIGENT PROCESS MODELER

Tariva becomes even more highly differentiated with its Intelligent Process Modeler. This proprietary product is unique in the market. A marketing/sales process evaluation and improvement tool, a company can finally define the value of a process, and improve it! . When asked what processes are used to acquire leads, convert them to qualified prospects, and ultimately to customers, most companies are only able to offer a vague outline of that process. ipModeler enables a company to clearly define what that process is today and closely monitor it to identify inefficiencies.

By building on this knowledge base and modifying the process accordingly, companies will be able to continuously improve the VALUE of the process. ipModeler can be used for lead tracking and management, prospect capture and customer acquisition, and can be easily customized for things like promotions and campaigns. Integrated into the iCRM^® product to further and more clearly differentiate it, ipModeler will be offered as a stand-alone solution as well. Tariva believes that ipModeler is unique and is designed to be the perfect add-on to other companies' Front Office offerings.