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iCRM
has as its foundation a three tier architecture: thin client
layer, modular application and agent layer, and a relational
database layer.
This is fundamental to the product’s flexibility.
Java objects and a browser platform at the client layer
provide for local or remote users, and hardware independence for
the user's workstation.
Object oriented design at the server layer provides for
extensibility of functions, and portability across different
hardware platforms.
An ANSI standard SQL interface allows for accommodation of
contemporary relational databases (Oracle, Sybase, Informix, SQL
Server, etc.).
With Fusion as the
Object Oriented Analysis and Design methodology, iCRM is created under stringent processes that strengthens the
quality of the product. It
also ensures detailed documentation that allows ease of knowledge
transfer, and avoidance of errors when extending functionality.
A full set of documentation, tools, and training aides
facilitates integration of iCRM
into enterprise information systems, customization to user
requirements, and user training.
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