| iCRM Users Sales
– Inside and Field
Tariva’s iCRM
solutions provides a range of functionalities which address the
needs of sales staff, both in the field and in the home office.
Account Management
Contact Management
Opportunity Management
Pipeline
Management
Expense Reporting
Forecasting
Product/Service Prices
Multi-Product
Management
Product/Service
Configurator
Notes Management
Competitive Information
Literature
Fulfillment
Marketing Encyclopedia
Duplicate
Record Management
Proposal Generation Account/Opportunity/Contact Query
Data Synchronization
Standard Report
Generation
Goal/Compensation
Planning
Screen Design &
Layout Management
To Do's Assistants
Tickle File Management
Batch Letter
Management
Call Sheet Letter on the Fly
Lead Entry And Tracking
Team Selling
Autodial Inbound/Outbound
Calling
Telemarketing
As a part
of a campaign management cycle, marketing programs require a
follow-on process, for example, telemarketing.
Telemarketing staff productivity and lead qualifications
are major concerns. iCRM
provides functionality's to address these concerns.
Contact Management
Inbound/Outbound Calling
Account Management
Lead Entry
Opportunity Management
Tickle File Management
Suspect & Prospect
Management Multi-Product
Management
Pipeline Management
Batch
Letter Management
Autodial Letter on the Fly
To Do's Duplicate
Record Management
Notes Management
Account/Opportunity/Contact
Query
Literature Fulfillment
Screen Design &
Layout Management
Team Selling
Assistants
Sales Management
In a
complex world of sales, sales' management challenges are to ensure
highest sales productivity as well as customer satisfaction and
loyalty. Information
technology is critical to sales managers by providing them with
tools to know the latest status of a sales campaign to territory
assignment and forecast management.
iCRM has features
to make sales management tasks more easy and timely:
Forecasting and Forecast
Management Pipeline Management
Expense Management
Analysis
Territory Assignments
Pricing Strategy
Accounts Management
Account/Opp/ Contact Query
Opportunity Management
Standard Report Generation
Multi-Product Management Assistants
Proposal Management
Marketing Staff and Management
Marketing
is one of the most important functions in a company for charting
out the course of business expansion, introducing new products,
and developing a detailed strategy to position a company in
a increasingly global marketplace.
But, the marketing department needs tools and timely
information to perform such functions. iCRM
has the way to bring appropriate technologies to marketing
Marketing Analyst
Marketing Manager
Prospects/Mailing
Market
Analysis
Database Segmentation
Campaign
Analysis
Leads Management
Leads
Management
Campaign Management
Pipeline Management
Market Analysis
Promotional Schemes
Competitor's Data
Technology Needs
Product Configuration
Customer Surveying
Trend Analysis
Pricing Strategy
Gap Analysis
Account/Opportunity/Contact Query
Marketing Encyclopedia
To Do's
Customer Surveying and
Analysis
Standard
Report Generation
Complaint Analysis
Screen
Design & Layout Management
Account/Opportunity/
Contact Query
Assistants
Notes Management
Screen Design &
Layout Management
Customer Service Management
It
is not enough to simply sell a quality product, anymore.
In today’s world, a company’s image is usually
determined by its ability to support its products and services.
Customer Satisfaction is maintained by the Service
organization and systems that contain up-to-date information about
all of the current and historical activities transacted
between the Customer and your company.
This can range from contractual relationships to open sales
orders or open service calls. iCRM has the ability to make all of
this information available to the Service system of your choice,
and therefore, allowing the Service agents to resolve most
Customer issues with just one call.
Call Center Management
Change Management
Call Tracking &
Follow-up
Asset Management
Help Desk Services Decision
Support
Network Management
Satisfaction Surveying
Contract Management
Training Scheduling
Spare
Parts Sales and Tracking
Customer Self Service |
